Refund & Dispute Policy
At Mosso Enterprises, we strive to provide high-quality services that meet your business needs. Due to the nature of our digital services, we maintain the following refund and dispute policies:
No Refunds on Completed Work:
Once a service has been provided, all sales are final, and no refunds will be issued.
Refund Eligibility:
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Monthly Subscription Fees: Refunds are not provided for monthly subscription payments.
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Setup Fees: If a cancellation request is made within 24 hours of purchase and before work has begun, a refund may be granted.
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Custom Services: Custom-built solutions, including automation and AI chatbot services, are non-refundable.
Dispute Resolution:
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If you experience an issue, please contact us at mossoenterprisesllc@gmail.com before filing a chargeback or dispute.
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If a dispute is raised through your payment provider before contacting us, we reserve the right to restrict future services.
Chargeback Fees:
Customers who file a chargeback without attempting to resolve the issue with us first will be responsible for any chargeback fees incurred.